We read every bug report and piece of feedback. Send them from inside the app so we know exactly where you were.

Report a bug

Use this when something is broken — a button does nothing, a page won’t load, or you see an error.

1. Go to the page where the problem happens.
2. Click your initials in the top-right corner, then Help and feedback.
3. Choose Report a bug and click Next.
4. Enter a short Subject.
5. In Description, say what happened and what you expected. Steps to reproduce it help us fix it faster.
6. Click Submit Report.

A link to the page you were on is sent with the report automatically.

Request a feature or share feedback

1. Click your initials, then Help and feedback.
2. Choose Share feedback and click Next.
3. Set Type to Feature Request for an idea, or leave it on General Feedback for anything else.
4. Add a Subject and your Message.
5. Click Submit Feedback (or Submit Request for a feature request).

Need an answer rather than leaving feedback? Choose Get help instead — see Getting Help.

Rate the agent’s answers

Under each answer from the agent are thumbs-up and thumbs-down buttons.

• Thumbs up — the answer was good. Click it again to take it back.
• Thumbs down — opens What went wrong?. Optionally say what was unhelpful or inaccurate, then click Submit feedback.

These ratings help us improve the agent’s answers over time.

Related articles

• Getting Help
• Troubleshooting
• Managing Conversations