Stuck on something? You have two quick options: ask the agent, or send a help request to our support team from inside the app.
Ask the agent
The agent can look things up in this help center. In any project, ask it a “how do I…” question — for example “How do I invite someone to this project?” — and it will answer with the steps.
Send a help request
- Click your initials in the top-right corner, then Help and feedback.
- Choose Get help and click Next.
- Choose a Priority (see below).
- Enter a short Subject and describe the problem in Message. Include any error message you saw and the steps that led to it.
- Click Submit Help Request.
Your request goes to our support team along with a link to the page you were on, so you don’t need to explain where you were. The support team will follow up with you by email.
Choosing a priority
| Priority | Use it when |
|---|---|
| Normal | You have a general question or a minor issue. |
| Medium | A feature isn’t working properly, but there’s a workaround. |
| High | A major feature is broken. |
| Critical | Framework is down or unusable. |
If your request can’t be sent
Occasionally the request is saved but can’t reach the support system. If that happens you’ll see Saved, but not delivered to support. Email support@framework.construction instead so someone sees it.
You can also email that address any time — for example if you can’t sign in.
