Terms And Conditions

Effective Date: January 13, 2026

Last Updated: January 13, 2026

1. Introduction and Acceptance of Terms

Welcome to Framework (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms,” “Agreement”) govern your access to and use of the Framework website located at https://framework.construction (the “Website”) and all related services, applications, tools, features, and functionalities provided by Framework (collectively, the “Service”).

Framework Construction Services Inc. is a corporation registered in Ontario, Canada, with its principal place of business at 25 Nicholas Ave, Toronto, Ontario.

By accessing or using the Service, creating an account, or clicking to accept or agree to these Terms when this option is made available to you, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.

These Terms constitute a legally binding agreement between you and Framework. If you are using the Service on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” will refer to that entity.

2. Description of Service

2.1 Overview

Framework provides a cloud-based software platform designed for the construction industry, offering tools and features that may include, but are not limited to:

Document management and organization
Document analysis and search functionality
Artificial intelligence and machine learning capabilities
Project management tools
Communication and collaboration features
Data storage and file management
Reporting and analytics
Integration with third-party services
Any other features, tools, or services we may offer from time to time

2.2 Service Modifications

We reserve the right to modify, update, suspend, or discontinue any aspect of the Service at any time, with or without notice. This includes adding or removing features, changing functionality, or altering the scope of available services. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

2.3 Third-Party Services

The Service may integrate with, rely upon, or provide access to third-party services, including but not limited to payment processors, cloud infrastructure providers, artificial intelligence providers, analytics services, and other technology providers. Your use of such third-party services may be subject to additional terms and conditions imposed by those third parties.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account by providing accurate, current, and complete information as prompted by the registration process. You agree to maintain and promptly update your account information to keep it accurate, current, and complete.

3.2 Account Eligibility

By creating an account, you represent and warrant that:

You are at least 18 years of age or the age of legal majority in your jurisdiction
You have the legal capacity to enter into binding contracts
You are not prohibited from using the Service under any applicable laws
If acting on behalf of an organization, you have the authority to bind that organization to these Terms

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:

Create a strong, unique password for your account
Not share your account credentials with any third party
Notify us immediately of any unauthorized access to or use of your account
Log out of your account at the end of each session, particularly when using shared devices

You acknowledge that you are fully responsible for all activities that occur under your account, whether or not authorized by you. We shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.4 Account Suspension and Termination

We reserve the right to suspend, disable, or terminate your account at any time, with or without cause, and with or without notice, including but not limited to situations where:

You breach any provision of these Terms
We suspect fraudulent, abusive, or illegal activity
Your account has been inactive for an extended period
Continued provision of the Service to you is commercially impracticable
Required by law or in response to legal process

4. Subscription Plans, Fees, and Payment

4.1 Subscription Plans

The Service may be offered under various subscription plans, which may include free trials, free tiers, paid subscriptions, and enterprise arrangements. The features, limitations, and pricing of each plan are described on our Website and may change from time to time.

4.2 Free Trials

We may offer free trial periods for certain subscription plans. At the end of any free trial period, unless you cancel your subscription before the trial ends, you authorize us to charge the applicable subscription fees to your designated payment method. Free trials are limited to one per user or organization, and we reserve the right to determine eligibility for free trials.

4.3 Fees and Billing

If you subscribe to a paid plan, you agree to pay all applicable fees as described at the time of purchase. Fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified) unless otherwise stated. All fees are quoted in Canadian dollars (CAD) or United States dollars (USD), as indicated, and are exclusive of applicable taxes unless otherwise specified.

4.4 Usage-Based Billing

Certain features or services may be subject to usage-based or metered billing, where charges are calculated based on your actual usage. This may include, but is not limited to, data processing, storage, artificial intelligence processing, or other consumable resources. Usage-based charges will be billed in addition to any base subscription fees.

4.5 Payment Processing

All payments are processed through third-party payment processors. By providing payment information, you authorize us and our payment processors to charge your designated payment method for all fees due. You agree to provide accurate and complete payment information and to promptly update your payment information if it changes.

4.6 Failed Payments

If any payment fails, we may suspend or limit your access to the Service until payment is successfully processed. We reserve the right to attempt to charge your payment method multiple times for failed payments and to charge late fees or collection costs as permitted by law.

4.7 Taxes

You are responsible for all applicable taxes, duties, and levies imposed by any government authority in connection with your use of the Service, excluding taxes based on our net income. If we are required to collect or pay taxes on your behalf, such taxes will be added to your invoice.

4.8 Refunds

Unless otherwise required by applicable law or expressly stated in writing, all fees paid are non-refundable. We do not provide refunds or credits for partial subscription periods, unused features, or features you did not use.

4.9 Price Changes

We reserve the right to change our pricing at any time. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle following notice of the change. Your continued use of the Service after a price change constitutes your acceptance of the new pricing.

5. User Content and Data

5.1 Your Content

“User Content” means any data, documents, files, text, images, information, or other materials that you upload, submit, store, transmit, or otherwise provide to or through the Service.

You retain all ownership rights in your User Content. By submitting User Content to the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, copy, process, store, transmit, display, and analyze your User Content solely to the extent necessary to provide the Service to you, improve the Service, and comply with our legal obligations.

5.2 Responsibility for User Content

You are solely responsible for your User Content and the consequences of submitting it to the Service. You represent and warrant that:

You own or have the necessary rights, licenses, and permissions to submit your User Content
Your User Content does not infringe upon or violate the intellectual property rights, privacy rights, or any other rights of any third party
Your User Content does not contain any material that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
Your User Content complies with all applicable laws, rules, and regulations

5.3 Content Screening

We do not pre-screen User Content but reserve the right (though not the obligation) to refuse, remove, or disable access to any User Content that, in our sole discretion, violates these Terms or is otherwise objectionable.

5.4 Data Processing

Your User Content may be processed by automated systems, including artificial intelligence and machine learning technologies, to provide and improve the Service. This processing may include analysis, indexing, search functionality, categorization, and other automated operations. By using the Service, you consent to such processing.

5.5 Data Retention

We retain User Content for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we may retain your User Content for a reasonable period as described in our Privacy Policy.

6. Artificial Intelligence and Automated Features

6.1 AI-Powered Features

The Service incorporates artificial intelligence, machine learning, and other automated technologies to provide various features and functionality. These technologies may analyze your User Content to provide search results, recommendations, insights, summaries, or other outputs.

6.2 No Guarantee of Accuracy

AI-GENERATED OUTPUTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. While we strive to provide accurate and useful AI-powered features, you acknowledge and agree that:

AI-generated outputs may contain errors, omissions, or inaccuracies
AI-generated outputs should not be relied upon as professional advice
You are solely responsible for verifying and validating any AI-generated outputs before relying on them
AI technology is continuously evolving, and outputs may vary over time

6.3 Professional Responsibility

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL JUDGMENT. If you work in the construction industry or any other regulated profession, you acknowledge that:

You must exercise your own professional judgment when using the Service
The Service does not replace the need for qualified professionals
You remain fully responsible for all decisions made based on information obtained through the Service
Building codes, regulations, and standards must be independently verified through authoritative sources

6.4 AI Data Usage

Information processed by AI features may be transmitted to third-party AI service providers as necessary to deliver the Service. Such providers process data in accordance with their terms of service and privacy policies. We select providers that maintain appropriate security and confidentiality measures.

7. Acceptable Use Policy

7.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service in compliance with all applicable local, provincial, national, and international laws, rules, and regulations.

7.2 Prohibited Conduct

You agree NOT to:

Illegal Activities:

Use the Service for any illegal purpose or in violation of any laws
Upload, transmit, or store any content that is unlawful or promotes illegal activities
Use the Service to facilitate financial crimes, money laundering, or terrorist financing

Harmful Activities:

Attempt to gain unauthorized access to the Service, other accounts, or computer systems
Introduce viruses, malware, or other harmful code to the Service
Interfere with or disrupt the Service or servers or networks connected to the Service
Engage in denial-of-service attacks or any activity that degrades the Service’s performance

Intellectual Property Violations:

Upload content that infringes on the intellectual property rights of others
Copy, modify, or distribute any part of the Service without authorization
Reverse engineer, decompile, or disassemble any aspect of the Service
Remove or alter any proprietary notices or labels on the Service

Misrepresentation and Fraud:

Impersonate any person or entity or falsely state your affiliation
Provide false or misleading information in your account registration
Use the Service to deceive or defraud others

Commercial Misuse:

Resell, sublicense, or commercially exploit the Service without authorization
Use the Service to operate a competing service or for competitive analysis
Scrape, harvest, or collect information from the Service using automated means
Use the Service to send unsolicited commercial communications (spam)

Abuse of Service:

Circumvent any usage limits, access controls, or security measures
Share account credentials or allow unauthorized users to access the Service
Use the Service in a manner that exceeds reasonable usage or places undue burden on our infrastructure

7.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including all content, features, functionality, software, code, designs, graphics, logos, icons, images, audio, video, text, data compilations, and documentation, is owned by Framework Construction Services Inc. or its licensors and is protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:

Modify, copy, or create derivative works of the Service
Sublicense, sell, resell, or transfer the Service
Use the Service for any purpose other than as expressly permitted
Remove any copyright, trademark, or other proprietary notices

8.3 Trademarks

“Framework,” our logos, and any other product or service names, slogans, or logos displayed on the Service are trademarks of Framework Construction Services Inc. or our licensors. You may not use any of our trademarks without our prior written consent.

8.4 Feedback

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service (“Feedback”), you grant us an irrevocable, perpetual, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

9. Third-Party Services and Links

9.1 Third-Party Services

The Service may integrate with or allow connections to third-party services, applications, websites, or resources. Your use of any third-party services is at your own risk and subject to the terms and conditions of those third parties.

9.2 No Endorsement

We do not endorse and are not responsible for the availability, accuracy, content, products, or services offered by third parties. Any dealings you have with third parties found through the Service are solely between you and the third party.

9.3 Third-Party Links

The Service may contain links to third-party websites or resources. These links are provided for convenience only, and we have no control over the content, privacy policies, or practices of any third-party websites.

10. Privacy and Data Protection

10.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy, available at https://framework.construction/privacy, explains how we collect, use, store, and protect your personal information. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

10.2 Data Security

We implement reasonable technical, administrative, and physical security measures to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10.3 Confidentiality

We treat your User Content as confidential and will not disclose it to third parties except as necessary to provide the Service, comply with legal obligations, or as otherwise described in our Privacy Policy.

11. Disclaimers

11.1 “As Is” and “As Available”

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Service will be uninterrupted, timely, secure, or error-free
Warranties that the results obtained from the Service will be accurate, reliable, or complete
Warranties that any errors in the Service will be corrected

11.2 No Professional Advice

The Service provides tools and information for convenience purposes only and does not constitute professional advice of any kind, including but not limited to legal, engineering, architectural, financial, or construction advice. You should consult qualified professionals before making any decisions based on information obtained through the Service.

11.3 Construction Industry Disclaimer

IMPORTANT NOTICE FOR CONSTRUCTION PROFESSIONALS: The Service is designed to assist with document management and information retrieval. However:

All building codes, regulations, and specifications must be independently verified
The Service does not replace the need for licensed professionals
Construction decisions must be made by qualified personnel
We are not responsible for construction outcomes based on Service outputs
Professional liability insurance and appropriate licenses remain your responsibility

11.4 AI Limitations

Artificial intelligence features have inherent limitations and may produce inaccurate, incomplete, or inappropriate outputs. You must independently verify all AI-generated content and exercise professional judgment before acting on it.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FRAMEWORK CONSTRUCTION SERVICES INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:

Any indirect, incidental, special, consequential, punitive, or exemplary damages
Loss of profits, revenue, business opportunities, goodwill, or anticipated savings
Loss of data, use, or other intangible losses
Damages arising from your use of or inability to use the Service
Damages arising from any content obtained from the Service
Damages arising from unauthorized access to or alteration of your data
Any other damages arising out of or relating to these Terms or the Service

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

The amount you paid to us for the Service during the twelve (12) months preceding the claim, or
One hundred Canadian dollars (CAD $100.00)

12.3 Essential Basis

You acknowledge that the disclaimers and limitations of liability in these Terms reflect a reasonable and fair allocation of risk between you and us, and that these limitations are an essential basis of the bargain between us.

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

13. Indemnification

13.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Framework Construction Services Inc., its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your access to or use of the Service
Your violation of these Terms
Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
Your User Content
Any disputes between you and any third party arising from your use of the Service
Your negligent or wrongful acts or omissions

13.2 Procedure

We will provide you with prompt written notice of any claim subject to indemnification and will cooperate with you in the defense of such claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us in asserting any available defenses.

14. Term and Termination

14.1 Term

These Terms are effective when you first access or use the Service and will remain in effect until terminated as provided herein.

14.2 Termination by You

You may terminate your account at any time by following the account cancellation procedures in the Service or by contacting us at . Termination will take effect at the end of your current billing period unless otherwise required by applicable law.

14.3 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

Breach of these Terms
Fraudulent, abusive, or illegal activity
Non-payment of fees
Extended inactivity
Request by law enforcement or government agencies
Discontinuation of the Service

14.4 Effect of Termination

Upon termination:

Your right to access and use the Service will immediately cease
We may delete your account and all associated data after a reasonable retention period
Any unpaid fees will become immediately due and payable
Provisions of these Terms that by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnification, and limitations of liability

14.5 Data Export

Before terminating your account, you are responsible for exporting any data you wish to retain. We may provide data export tools, but we are not obligated to maintain or provide access to your data after termination.

15. Dispute Resolution

15.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2 Jurisdiction

Subject to any arbitration provisions below, you agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, for the resolution of any disputes arising out of or relating to these Terms or the Service.

15.3 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations for a period of at least thirty (30) days.

15.4 Arbitration

If the dispute is not resolved through informal negotiations, you and Framework agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by a mutually agreed-upon arbitration provider in accordance with its rules. The arbitration shall take place in Toronto, Ontario, Canada, and the language of arbitration shall be English.

15.5 Class Action Waiver

YOU AND FRAMEWORK AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than through arbitration, you and Framework each waive any right to a jury trial.

15.6 Time Limitation

Any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Framework regarding the Service and supersede all prior and contemporaneous agreements, proposals, and communications.

16.2 Amendment

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email, through the Service, or by posting a notice on our Website prior to the change becoming effective. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us to be effective.

16.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ intent.

16.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

16.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any person or entity.

16.7 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, epidemics, pandemics, government actions, power failures, internet disruptions, or third-party service failures.

16.8 Notices

Any notices or communications required or permitted under these Terms shall be sent:

To us: or 25 Nicholas Ave, Toronto, Ontario, Canada
To you: at the email address associated with your account

Notices sent by email are deemed received when sent (provided no bounce-back or error message is received). Notices sent by mail are deemed received three (3) business days after mailing.

16.9 Language

These Terms were prepared in English. If these Terms are translated into any other language and there is a conflict between the English version and the translated version, the English version shall prevail.

16.10 Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

17. Contact Information

If you have any questions about these Terms, please contact us:

**Framework Construction Services Inc.**

**Email:** support@framework.construction

**Website:** https://framework.construction

*By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.*